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CSR (Customer Service Representative)

Taguig, Metro ManilaFull-time
About the Job
GECO Asia operates multiple IT Delivery Centers in Philippines supporting customers all over Asia Pacific Regions like Singapore, Malaysia, Vietnam, Hong Kong, Philippines, etc. We support Fortune 500 companies on Digital Transformation journey and projects. We are a company that not only nurtures our employees but also helps build careers of our consultants through SkillsXcelerator program.

CSR (Customer Service Representative):
  • With 1+ years of experience with Inbound Accounts
  • Exceptional written and verbal communication skills

Responsibilities:
  • Attracts potential customers by answering product and service questions, suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Got what it takes? Click “Apply” to submit your resume.

GECO Asia is a specialist IT Expert Resources Provider connecting our customers who are high performance technology teams or future oriented organizations with qualified technology experts. Our consultants solve complex business problems with these innovation seeking companies with digital transformation technology solutions. 

We also help aspiring technology consultants by connecting them to stimulating and cutting edge projects. We provide our consulting workforce a supportive work environment and a collaborative work culture.