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Application Support Analyst (Java)

About the Job
We're looking to hire an Application Support Analyst (Java)

  • With at least 2-3 years of Java standard edition
  •  Java / J2EE, JavaScript, Web Application Framework ( preferably SPRING), Web services ( SOAP, XML), UNIX, Weblogic server, PL/SQL / Stored Procedure, Oracle DB (Working Knowledge)

Roles and Responsibilities:
  • Provide second and third-level troubleshooting and root cause analysis of production-related incidents in accordance to the Service Level Agreements
  • Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
  • Provide permanent fixes to defects that are identified in the application 
  • Provide and maintain Application Availability. 
  • Ensuring that the application is active and operating as defined in the Service Level Agreements
  • Facilitate outage investigation/restoration of service to Production Environment. Organize and participate in conference calls, meetings, etc.
  • Needed to facilitate the investigation of Production outages/problems and the subsequent restoration of service.