We're looking to hire an Application Support Analyst (Java)
- With at least 2-3 years of Java standard edition
Roles and Responsibilities:
- Provide second and third-level troubleshooting and root cause analysis of production-related incidents in accordance to the Service Level Agreements
- Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
- Provide permanent fixes to defects that are identified in the application
- Provide and maintain Application Availability.
- Ensuring that the application is active and operating as defined in the Service Level Agreements
- Facilitate outage investigation/restoration of service to Production Environment. Organize and participate in conference calls, meetings, etc.
- Needed to facilitate the investigation of Production outages/problems and the subsequent restoration of service.